By Michael Kanazawa 

When things get stressful, we often throw out phrases automatically to try and get beyond the issues for the moment without really doing what is right. But often these phrases don’t do much to help in the moment and don’t’ solve the true issues either. There are a few sayings that we hear in business all of the time that are about as ineffective as parents yelling at their children, “do it because I said so.” Even worse, these sayings in business cause people to make poor decisions and undermine their own leadership potential by repeating these phrases without really thinking about what they mean.

One of the most popular and most damaging of these sayings is demanding that people need to do “more with less.” (more…)

Bookmark to:

BNET is featuring a podcast on BIG Ideas to BIG Results on it’s home page. In the podcast I explain to BNET host Carmine Gallo the most important things to getting started right with change or transformation efforts, why speed is important, and specifically how to engage hundreds or thousands of employees quickly and effectively with a very simple technique described in our book as “table work.”

To listen, download and share the podcast, please click through on the link below.

BNET’s Useful Commute
Guest: Michael Kanazawa - coauthor BIG Ideas to BIG Results
Host: Carmine Gallo
http://blogs.bnet.com/intercom/?p=1686

Bookmark to:

By: Michael Kanazawa 

AOL’s announcement to split in two is a great decision on focus, but seems very late. When AOL started, they created the best online experience by controlling the access, content, browser, content development platforms, and commerce tools. It was an all-in-one play that allowed them to do things that others couldn’t do in a simple way for the customer. Today, all of those elements have splintered and become industries of their own and have all become easier. There is less need for a single integrated platorm. AOL’s best attributes have always been about great experiences for the end-user customer, so how can they leverage that today?

One challenge in focus is that AOL still has two big segments of customers. Older email users who started on AOL because it was easy to use and never switched to other web email services like gmail or hotmail. Then there is a second segment of young customers who got to know AOL through Instant Messenger. These two segments are going to want completely different things from AOL and somehow they will need to figure out what their hooks will be going forward. Google has played it well with broad applications like search, maps, and posting videos. AOL will need to look closely at the needs of it’s customers and find the gaps, find the things that are still difficult on the web, and create a great customer experience out of those. Media management in the home and the fight for the digital living room is still a place where competing standards, tricky technology integration issues and no single platform may provide an opportunity.

Bookmark to:

 

By: Michael Kanazawa

Sometimes the Biggest Ideas are the smallest things. Quiznos is in the midst of a major turnaround under the leadership of veteran turnaround CEO Greg Brenneman. Reviving the growth and profits of a 5,200 chain restaurant certainly qualifies for a BIG Idea to BIG Results transformation.

What is Brenneman’s answer to this challenge? Go smaller.

Quiznos has been steadily slimming the menu that had grown overly complex with too many choices of sandwiches, specials, sizes, and coupon deals. That complexity was driving up food costs and slowing down operations. There can be real costs to going too big.

They also just launched an innovative new product called the Sammie. The new sandwich is a flatbread snack that looks like a taco, but is filled with meats and vegetables. For some who are familiar, it is really like a Gyro (Greek sandwich), but with deli fillings. The new sandwich is small and comes at a smaller price than their other menu options at just $2.00. This will give them a BIG boost with an innovative product into the value-conscious snack buyers. And rather than just creating a low-end, cheap knock-off version of their famous toasted sandwich priced at $3.99 rather than $4.57, they truly created a new product to meet customer needs for a convenient and well priced snack. (more…)

Bookmark to:

By Michael Kanazawa

There are numbers everywhere today in business advice. And I don’t mean financial analysis. We have The 21 Irrefutable Laws of Leadership, The 7 Habits of Highly Effective Leaders, the top 10 traits of Silicon Valley Dynamos, Know How: The top 8 skills that separate people who perform from those who don’t, and, to top off this representative list, even a book of the “Top 10 Business Books.”

If I add up all of the business book top lists together that gives me about the top 12,875 essential tips for being a better leader and for business success! No problem, I can do them all if I could just find the time to master and learn all the advice from the book “500 Tips for Developing a Learning Organization.”

There is definitely a better way to advance towards your full potential than getting buried by the massive number of top tips you see.

(more…)

Bookmark to:

By Michael Kanazawa

There is no better opportunity to lay the ground work for turning big ideas into big results than in the first 100 days as a new leader. By the end of 100 days everyone will be done sizing you up as a leader, the organization will either be on a new trajectory or settle back down into the current track, and you will have set the stage for your next 2-3 years as a leader. You have a huge opportunity when taking over as a new leader.

First is the chance to change the strategic direction of the organization. People are actually expecting it, so the shift will be much easier than at any other time. Political structures will be in flux, so long-standing tough decisions that have been avoided will be easier to drive through to closure. And, even as tough decisions are made, everyone will be looking at you as the new hope for growth and improvement. People want you to be successful because it means better things for them as well. So, they will be ready to follow your lead. With so much opportunity (and risk of missed opportunities) at hand, it is worth carefully planning your first 100 days to get everything out of it that you possibly can. Korn Ferry published research on the pitfalls and tips for success in leading through the first 100 days based on views about leaders in the Americas, Europe, and Asia. Below are statics from two questions they asked.

What is the most common mistake that senior executives make during their first 100 days? (more…)

Bookmark to:

By Michael Kanazawa

Mobilizing teams of people to act with speed and efficiency is a critical component of successful companies. Getting a fast start is especially important when launching a full corporate transformation. Often, taking too much time to debate, over-analyze and over-engineer an approach undermines an entire effort.

Recently, a main artery in the San Francisco Bay Area was shut down due to a tanker fire that actually melted the roadway. Newscasters warned that traffic would be snarled for months, which would have been a major disruption to the regional economy. The contractor selected to fix the problem, C.C. Meyers, stepped up to the task and delivered a solution far faster than anyone expected. Twenty seven days after the accident, people were commuting on that same freeway again. How was the team able to achieve such great speed? (more…)

Bookmark to: